 |
COMPANY: |
Executive Touch Cleaning Service |
|
Website: |
Executivetouchcleaning.com |
|
Location: |
McKinney, Texas |
|
Industry: |
Residential Cleaning |
|
Business Challenge: |
|
ETCS was originally using Outlook and QuickBooks, manually
transferring data from the scheduled service to Quick-Books
which was taking an entire week to input. Next they purchased
scheduling software from a more expensive, direct competitor
of QXpress– a decision they soon regretted. The software didn’t
match the promises made by the company and they were stuck
manually transferring data once again..
|
|
Solution: QXpress and QuickBooks |
|
Results: |
|
|
Together with QuickBooks, QXpress makes scheduling and
invoicing an easy and efficient process. Getting jobs
from the scheduling to the invoicing stage was cut down
from one week to only 3 hours per week, QXpress’
synchronization surpassed that of any other software
ETCS had tried and actually delivered on the promises
it made.
|
|
"QXpress allows me to schedule by team. To schedule is easy, to cancel is easy, to move services is easy, so there is a lot of flexibility."
Ruth Garcia
Owner
|
|
Executive Touch Cleaning Services(ETCS) is a residential cleaning
company that is exclusive to the city of McKinney. The company was created in
2004, employs 13 people and offers cleaning services by the hour. What
makes this company special is that ETSC requires no service minimums.
They are happy to clean either your entire home or just one room. With proven cleaning time caps, their customers know they are never paying too much.
Business Challenge:
When ETSC first started 4 years ago, owner Ruth Garcia was using Outlook to schedule and QuickBooks to invoice. In Outlook, she liked how she could colorcode appointments, see services being provided on the calendar and enter notes about appointments. However, inputting data manually from Outlook into QuickBooks was a major drawback to her system.
Ruth explained the tedious process of closing off an appointment, saying, “I would go into QuickBooks, put times into the QuickBooks timesheet manually and then I would complete the invoices from the timesheet, so it was a very long process. It would take me a week to get their time in and 10 days to do invoicing.”
Closing out only one job at a time in this lengthy process, Ruth used to work all night long . As a result, she decided to invest in a scheduling software. She needed one that would integrate with QuickBooks so she could spend less time doing administrative work.
Ruth went with an expensive competitor of QXpress after being made promises that weren’t lived up to. “I had originally purchased a very high-end product but it didn’t interface with QuickBooks the way they told me it did… what they told me was false because invoices don’t individually load over into invoices in QuickBooks, they just go over in one lump transaction… you could never go into QuickBooks invoices and customers and see the detail.”
Not only was she disappointed in the product and the sales method used to sell her on it, but Ruth was also upset to learn about their “no return policy.” Right away she knew she wasn’t happywith the product and tried talking to them about it, but they wouldn’t budge. It was only when she posted negative comments on the internet that they decided to give her 50% back in exchange for her future silence.
After all this hassle, Ruth was still left with an unreliable scheduling software that wouldn’t integrate with QuickBooks. That was, until she stumbled upon QXpress.
Solution Overview:
Ruth found QXpress on the QuickBooks website and immediately took a liking to it because of the free trial. She recalls, “The moment I pulled your software up and saw the customers that synced I knew it would work and I was sold.”
Ruth started out renting the software and ended up loving it so much that she purchased it outright after a few months. She liked having the rental option because, “I could try it out! QXpress showed confidence in their product . I felt it was so good that QXpress was leasing their product knowing I would buy it.”
Now Ruth only invoices once per month and QXpress has saved her a lot of time. It takes her 3 hours (versus one week) to input her times into her appointments, mark jobs as done and post the information over to QuickBooks. She then quickly reviews the invoices and prints them out.
Ruth also loves the flexibility of using QXpress with QuickBooks, “I see all the detail in QXpress or I can go into QuickBooks and see all the invoices and all of the payments. I can update an address in QuickBooks or I can update an address in QXpress.”
Ruth enjoys the QX-QB synchronization more than anything and was very happy to learn that QXpress offered all of her favorite Outlook features like colorcoded jobs and recurring services. Team scheduling is another favorite feature allowing her to easily view her teams’ schedules by day or across multiple days.
Business Benefits:
When considering how QXpress has improved procedures at ETSC, Ruth can’t begin to describe how nice it is to schedule and invoice in a matter of hours. Now she can put that extra time towards furthering her business and enjoying some time to herself without those late-night data entry sessions.
Ruth has barely even contacted support because the product was so easy for her to learn and she hasn’t run into any problems or bugs. She plans to spend some of her free time learning about more in-depth job costing and other functionalities that appeal to her. When she does and she contacts support, she is certain their assistance will be as impressive as the software.