Listed below are the technical support options that are available to help you. Read the descriptions provided
and then choose the option that best meets your needs.
My Account
My Account provides you with information related to your personal QXpress account. Use My Account to do the
following:
- Find/generate passwords
- Manage e-support questions
- View service history
- Purchase additional service minutes
To login to My Account,
click here.
Movie Tutorials
Use the movie tutorials to watch-and-learn how QXpress works for your industry. To watch the movie tutorials,
click here.
TechKnowledge
Use TechKnowledge to research answers to your support issues. To search articles in the QXpress TechKnowledge,
click here.
User Forum
Use the forum to discuss your support issues with other QXpress users. To visit the QXpress user forum,
click here.
e-Support
Use e-Support to email us a description of your support issue. To learn more about e-Support,
click here. To submit an e-Support question,
click here.
Telephone Support
Use telephone support to speak directly to a Support Officer regarding your support issue. To learn more about
telephone support,
click here. To use telephone support, call 1-888-QXpress (1-888-797-7377).
Training
Web-based training, done with your QXpress rep, is perfect for those who feel they are not maximizing their
usage of all the features that QXpress has to offer. There are two options: either a Full Session or Half Session.
Both options are customized to your specific needs and desired areas of concentration. For more information
contact your QXpress rep at 1-888-QXpress (1-888-797-7377) x1 to get more information.
On-site training, done with a partner company, GI Solutions, is for companies that have either more complex needs
or are new users and need to hit the ground running. For more information visit
http://www.greenindustrysolutions.com and look under training.
What is Telephone Support?
Telephone Support is a support service available to all current customers.
This service enables you to call Alocet, Monday-Friday, 9am-6pm
(EST), and get answers to your questions directly from a
Support Officer. In the event that you are unable to speak to
a Support Officer directly, please leave a message and
your call will be returned in priority sequence.
To use Telephone Support, do the following:
- Dial 1-888-QXpress (1-888-797-7377).
- Select the support line from the options provided.
PLEASE NOTE: The time spent on the telephone to answer your question(s) will be deducted from your support minutes.
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What is a Current Customer?
You are a Current Customer if you meet one of the following criteria:
- You made your initial software purchase within the past 12 months.
- You have a current Keep Me Current Plan subscription.
- You are currently renting or leasing the software.
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