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QXpress Blog

Information on QXpress Software and Support.

Blog entries categorized under Support

Support

14 posts in this category

Labor Day Holiday Schedule

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on Thursday, 03 September 2015
Support

In observance of Labor Day, we will be closing our offices at 3pm EST this Friday, September 4th. We will resume our normal support hours on Tuesday, September 8th

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QXPress Email Issue Update

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on Friday, 17 October 2014
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We really would like to thank you again for your patience as we try to correct the situation of QXPress email service.  As of right now you can send your work orders, invoices and route lists to the any of the recipients that are expected to receive your emails.  During our research we noticed when sending an email from your company email or personal (gmail, yahoo, aol etc.) to whomever the recipient would be, will arrive in their spam folder.  Please keep in mind we understand how valuable this feature is to our customers and we working hard to correct the situation.  Below will be instructions on how to make sure your email is set up properly.

Here are some easy steps to set up the server settings:

  1. When sending out invoices or work orders/route lists, press the send email in your print preview screen, you will now see “Select forms to email”.

  2. Next step will be to click the “Server Settings”  

  3. Now you will see another box pop up “Edit Email Server Settings.  In this box you can follow each line and fill out the required credentials.

*Note if you see “Send Grid” in any of the boxes, you can replace that information with your email information.

The steps provided are to help you set your email up to get your invoices or work orders out to their destination.  While we are still trying to correct the issue, please inform your employees and customers to either check their Inbox or Spam folder.  Please keep checking back on our blog for more updates on the current situation.

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Email Issue with QXPress

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on Tuesday, 14 October 2014
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We are experiencing technical difficulties when mailing through QXPress.

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Top 5 self-help troubleshooting issues that can save you from using support time!

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Top 5 self-help troubleshooting issues that can save you from using support time!

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Windows XP no longer supported

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As per Microsoft, support has ended for Windows XP as of 4/8/2014. 

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Windows XP and QB 2014 R6

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on Monday, 07 July 2014
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Warning:  If you have Windows XP do not install R6 or it will prevent your QB and QX from communicating until it is removed.

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Technical difficulties with main number - Please use local line

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We are experiencing technical difficulties with our main number, Please call the local line, 732-686-7899. We are sorry for any inconveniences

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Windows 8 Approval Limitation

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on Thursday, 06 June 2013
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While many clients are using Qxpress on Windows 8 successfully, we do have a group of installs that are not working as designed in a Windows 8 environment.  While we are continuing to research the root cause of the install issues, we do not have a resolution availible at this time.  We are currently unable to list Windows 8 as an approved/supported platform as a result.  

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Status Update on QuickBooks 2013 Approval and Windows Update Issue

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on Monday, 08 April 2013
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We have completed testing for QuickBooks 2013 and also have found a permanent solution to the Windows update issue. All existing clients have been emailed the steps to resolve the issue and a tech article is available as well to walk you through the steps.

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Storm Sandy

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on Monday, 29 October 2012
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Due to Hurricane Sandy our NJ office is closed Monday and Tuesday (10/29 and 10/30).  We do, however, have support staff working remotely during this time to assist in the event you have a crucial issue requiring technical assistance.  We will be checking voicemail periodically, but we do encourage you to instead submit your requests for assistance to This e-mail address is being protected from spambots. You need JavaScript enabled to view it  for a more prompt response.   Please note, due to potential power outages, support availability may be limited at times, so we appreciate your patience in receiving a response.

Thank you for your patience and understanding.

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Windows 8

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Currently Windows 8 is now being tested by our Quality Assurance Team. Once we have further information on the functionality of QXpress and Windows 8 we will notify all clients via the blog. 

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QuickBooks 2013

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Our development team plans to have approval for the use of QuickBooks 2013 completed by March 2013 the latest.  Please check back here for updates on availability of use.
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Visit QXpress at New England Grows!

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on Wednesday, 01 February 2012
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Come visit QXpress at booth 2426 this week at New England Grows for exclusive offers on QXpress Scheduling Software and to learn about our marketing services designed for service companies! Learn how we can help you increase sales and grow your business through our website design & hosting service, search engine optimization (SEO), PPC campaign management, online lead generation and targeted lead lists. We look forward to seeing you there!

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January Promotion

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I hope everyone had a great New Year.  We are excited about QXpress and what it will have to offer in 2012 and we thought what better way to start the New Year than with a great Sales promotion.  If you are evaluating QXpress as a scheduling option for your company, this month is the perfect time to sign up:

- If you sign up with 2 new QXpress users either as a rental or purchase, we will add a 3rd license for FREE!  That’s 3 licenses for the price of 2!

- Also, if you are looking at adding 4 licenses of QXpress as a new user, we will add the 5th license for FREE as well as discount QX Mapping by 50% off

Both of these promotions are only available for the month of January so if you are interested in signing up or have any more questions, give our QXpress Sales Team a call @ 1.888.797.7377 ext. 3.

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