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QXpress Blog

Information on QXpress Software and Support.

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Tip of the Week 11/28

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Did you know you can change the price, crew, invoice type, or even reschedule multiple services directly from the calendar by going to Activities > Selected Jobs/Charges?

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Tip of the Week 11/14

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Still have questions? You can access our tech articles (without deplenishing your support minutes) by going to "help > search techknowledge articles" within the QXpress software.

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Tip of the Week 11/7

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Enter custom field values with one click of a button!  By going to Tools > Marketing > Custom Field Updater you wil be able to insert a value into a custom field for all customers.

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Tip of the Week 10/31

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Did you know that prices of services that have been renewed for the new season can be updated by going to "Tools > Renewal Center > Reset Prices"?

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QXpress Presents New Products & Services at GIE + Expo Show

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Software Updates

Come visit QXpress at booth 4041 at GIE + Expo Show October 27-29, 2011 for exclusive offers on QXpress scheduling software and to learn how we can help you grow your business and increase sales through our marketing services division.  

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Tip of the Week 10/24

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Did you know that you can set default settings for your individual services?  To do so go to “Lists > Charge Description List”, Select Your Service, then select “Advanced”.  This will allow you to set things such as default job instructions, other services attached to this service, or default crews.

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Tip of the Week 10/3

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Did you know that there is a repository of templates that have been shared by our QXpress customers? They are available by clicking on the ‘download template’ button on any of our template selection screens (reports, route lists, work orders or invoices). These templates have either been created by our Support Team, or by real customers using our software. They can be used ‘as-is’, or with whatever customization you feel is necessary to port the templates to your business needs.

 

Though user-created templates are not supported by the QXpress Support team, they can be a great timesaver when used instead of building your own new template ‘from scratch’.

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Tip of the Week 9/26

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Did you know that many of the screens within the QXpress software have a “Help For This Screen…” link? This link will direct you to a helpful tech article, written by our Senior Support staff, specific to the QXpress screen that you are on.

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Tip of the Week 9/19

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The QXpress Support team does not have access to, or keep in storage, your QXpress database(s) and/or backup(s). Please backup your database on a regular basis, both in a location that you will remember and with a logical naming convention.

 

To back up your Access database (QXpress Standard, Gold or Platinum), please click through the following link: http://www.qxpress.com/ColdFusion/index.cfm?fuseaction=TechKnowledge.Menu2&id=24&sFilter=QXPRESS

 

To back up your SQL database (QXpress Enterprise), please click through the following link: http://www.qxpress.com/ColdFusion/index.cfm?fuseaction=TechKnowledge.Menu2&id=983&sFilter=QXPRESS

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Mass Update to Tech Articles and Troubleshooting Trees is Complete!

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As part of our ongoing efforts to ensure you receive the best support possible, we have just completed a thorough audit of our Technical Articles and Troubleshooting Trees.   All the articles have been reviewed to ensure the most up to date and detailed information is available.  We have removed any articles that are no longer of relevance, and added additional documentation where needed.

 

Our goal is to ensure you have extensive self-help resources available 24/7 including the most up to date information possible.  If you haven't used these sites lately, I encourage you to check them out today!

 

We will continue to update the information on a regular basis going forward.  Have a topic you would like to see added to our documentation?  Please let us know!  Email us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Great Progress on Improving Technical Support for You!

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Over the course of the past few months, thanks to your feedback, we have made numerous changes and improvements to our support processes.

The first area of focus was people and process.  As many of you know, the policy at QX was to have all support calls route directly to voicemail, which was then checked by the staff and handled in the order they came in.  On average, calls were typically returned within approximately 3 hours of the initial call request.  This led to frustration on your part and inefficiency on ours.

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QXpress Scheduling Software Releases Version 10!

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Software Updates

With the help of your suggestions, we have added many new features to QXpress! QX 10 delivers, with enhancements like automated reminders for database back-up, auto-refresh of the scheduling calendar and login permissions that can restrict staff access of customer data to "read-only".

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