Great Progress on Improving Technical Support for You!
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on Tuesday, 02 August 2011
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Over the course of the past few months, thanks to your feedback, we have made numerous changes and improvements to our support processes.
The first area of focus was people and process. As many of you know, the policy at QX was to have all support calls route directly to voicemail, which was then checked by the staff and handled in the order they came in. On average, calls were typically returned within approximately 3 hours of the initial call request. This led to frustration on your part and inefficiency on ours.